Privacy Policy

Who we are

Desqoo Enterprises Pvt Ltd is a leading workstation/workspace furniture producers from Kerala. Our client spectrum spreads over a wide range from major corporate clients, major IT parks, startups to individual home offices.

 

What personal data Desqoo collect and why we collect it

Desqoo value the trust you place in us. We collect and store your personally identifiable information provided by you for smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier.

User can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

 

Comments

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

 

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

Shipping

Standard Delivery: We ship to all major south Indian states; items purchased from site under standard delivery will be shipped to a point near to your address via our shipping partner. Our support team will follow up tight with you until your items reaches the delivery point safely and product is installed. You shall collect your item from pick up point to respective location.

Home Delivery: This special feature is for those who don’t want to take chaos of going out and pick up the order from a pick up point. Our team shall bring your item to you doorstep. How easy it is!!!. Some extra charges may be applied depending to the delivery location.

Time: Once the item is shipped from factory/warehouse logistics may take one week or less in usual, it might take longer during unforeseen matters.

 

Return

If any item is damaged during our transportation, it is auto eligible for a replacement after investigation on the subject. So customers are suggest taking images of the package before and during unboxing for your smooth claiming, if in case of any damage occurrence.

Any damage that is caused intentionally or by unnatural way from customer end shall not be eligible for any claims.

Your return will usually be processed within a week to a week and half. We’ll send you Return notification email to notify you once the return is initiated and completed.

 

Refund

Once items sold shall not be eligible for cash return on any circumstances but replace if eligible.

 

Cancellation

Once order placed it is not eligible for cancellation, however we believe in customer friendly approach, we offer you cancellation period of 24 hours from the time of order placed. Customized product is not eligible for any cancellation or refund.

 

Dispute resolution

All disputes are subjected to Ernakulum, Kerala jurisdiction only.

 

Help

Give us a shout if you have any other questions and/or concerns Email: info@desqoo.com Or via WhatsApp

 

Analytics

 

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Where we send your data

Visitor comments may be checked through an automated spam detection service.

 

Contact information

DESQOO ENTERPRISES PRIVATE LIMITED, 70/3137, 1ST FLOOR,DESHABIMANI ROAD,KALOOR P.O, ERNAKULAM – 682017 KERALA, INDIA

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